FAQ’s

Q: I placed an order, and I want to make sure that it went through?

A: You can check on your order status by clicking here

Q: How long does it take for my order to arrive?

A: In addition to the 2 days processing time orders to the lower 48 states generally take 3-6 business days. Orders to HI and AK will take a few days longer. Canadians should expect to receive their orders within 2 weeks of the order date and may take even longer if they get stuck in customs. Please keep in mind that holidays and weather can effect the delivery times.

Q: I checked my email account and have not received a confirmation email. Why?

A: There are a few reasons why you may not have received an email confirmation from us. You may have miss spelled your email address or your settings on your email account may have sent the email to your SPAM folder. Your email provider may also have default setting which will not allow our confirmation email to get thorough to your email account.

Q: Why do you not allow orders to be canceled once placed?

A: When an order is placed the label is immediately printed and placed on the packaging it will be shipped in. The packaging is then sent to be filled with your order. It can be very time consuming to find a specific order envelope once placed which is why we do not allow cancellations. Thank you for your understanding.

Q: I’m having a hard time deciding what size sling is right for me. Is there someone there that can help me select the right size?

A: Although you should take your different measurements such as “conventional size”, t-shirt size, height, weight and cup size into consideration when determining your sling size, the most relaible method is by measuring from your outer side shoulder to your hip and cross referencing this measurement with our sling sizes. We also highly recommend spending the $3.50 for our size exchange insurance which is very easy to use (incase you end up ordering the wrong size).

1.      Where is my order? How long does it take?

Most of the items on our website are hand made. Please check the estimated turn around time stated on the product page as these are pretty accurate. If your order is running longer than the estimated time, we will be happy to look into it for you.

****OUR HANDMADE WALL LETTERS TAKE A MINIMUM 6-8 WEEKS!!! SPECIAL ORDERS CAN TAKE 8-10 WEEKS OR LONGER. ESPECIALLY IF IT IS A SPECIAL ORDER. PLEASE REFER TO THE PRODUCT PAGE FOR SPECIFIC SHIPPING TIMES.

2.      I would like my order rushed. Is that possible?

Yes! Send us an email to customerservice@cutiepiesonline.com. Let us know when you need it by, and if it is possible we will get back to you with and an estimated delivery date and additional expedited shipping fees.

Many items on are site are sent out directly from the designer/artist. As a result, they may arrive to you at different times and in separate packages. You will not incur additional shipping charges for multiple packages.

4.      Do you ship internationally?

YES, CANADA ONLY. After you place your order, we will email you with additional international shipping fees.

5.      Do you accept exchanges or returns?

Please see our Customer Service page for our return/exchange policy.

6.      Can I customize the wall letters? And does it cost more?

Yes! Our artists can do amazing things! Send us a fabric swatch, website link, or your instructions and we will do our best to match them. No, there is no extra fee for customization!

How Do I set up and use a Wish List (Gift Registry)?

Whether you want to “bookmark” products you would like to purchase at a later date, or you would like to create a list of items that others can access that acts as a gift registry, our Wish List feature is able to “remember” products that can be quickly added to the Shopping Cart when required.

To access the Wish List, you click on the Wish List button at the far right of the store, located under the Shopping Cart.  My Wish Lists allows you to create a new Wish List, or review your existing Wish Lists. Find Wish Lists allows you to search the Wish Lists of others, log into them, and purchase their Products.

To create a new Wish List, click Create a Wish List. You must name your Wish List, and enter a password that will be required by a shopper who wishes to purchase the items on your Wish List. Enter an expiry date for the Wish List, and select to whom you want the items purchased from your Wish List to ship. For example, a gift registry Wish List would likely ship to you, whereas a Wish List that represents a selection of products that might interest your invitee would likely ship to the buyer. Finally, enter the descriptive text to explain more information about your Wish List. Click Save to save your Wish List.

Once saved, you may add invitees to your Wish List, and email them with a link that brings them directly to the Wish List for purchasing.

To add Products to your Wish Lists, click the Add to Wish List button on the Product detail page. A pop-up menu will appear, where you can choose to which Wish List you want to add this Product. Click the Add button to add the Product, or the Cancel button if you do not want this Product on the Wish List.

If you buy something from your Wish List, the item will be removed from the Wish List. If the you add something from the Wish List to your cart and do not buy it within a specified time period, the item will be returned to the Wish List.

How I search or buy for someone else’s Wish List (Gift Registry)?

The Gift Registrant may have sent you an email with a link that brings you directly to the Wish List for purchasing.  You must enter a password that will be required by you to purchase the items on the gift registrant’s Wish List.

Also, you may use the Find Wish Lists that allows you to search the Wish Lists of others, log into them, and purchase their Products.  You will need to know the email of those you want to search.

If you buy something from their Wish List, the item will be removed from the Wish List. If the you add something from the Wish List to your cart and do not buy it within a specified time period, the item will be returned to the Wish List.

Why would I want to register and logon with Cutie Pies Online?

You are able to review you purchase history by clicking My Account at the top right of our Web Store. My Account displays your basic account information, including name, phone, and address, as well as their Web Orders, your Wish Lists, and any outstanding orders.  No Credit Card information is retained.

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